Refund and Return Policy

Effective Date: 15-10-2024

At Jodha's by Jasmine Design Pvt. Ltd. ("we," "our," or "us"), we strive to ensure customer satisfaction with every purchase. Please read our Refund and Return Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

1.1 Products are eligible for return under the following conditions:

• The product is defective, damaged, or incorrect upon delivery.

• The product is unused, unworn, and in its original condition with all tags, certificates, and packaging intact.

1.2 Returns must be initiated within 7 days of receiving the product. Returns outside this timeframe will not be accepted.

1.3 Items that are non-returnable include:

• Customized or personalized jewelry.

• Items marked as "Final Sale" or "Non-Returnable" on the product page.

• Earrings and other hygiene-sensitive products.

2. How to Initiate a Return

2.1 To initiate a return, please contact us at: Email: contact@jodhasbyrekha.com
Phone: +91 94608 59643

2.2 Provide your order number, product details, and reason for the return. Include photos if the item is damaged or defective.

2.3 Once your return request is approved, you will receive instructions on how to send the product back to us.

3. Return Shipping

3.1 Customers are responsible for the cost of return shipping unless the return is due to a defect, damage, or incorrect product delivered by us.

3.2 We recommend using a trackable shipping method to ensure the safe return of the product. We are not responsible for items lost during return transit.

4. Refund Process

4.1 Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

4.2 Approved refunds will be processed within 7-10 business days and credited to the original payment method.

4.3 If the refund is delayed beyond the stated timeframe, please contact us at contact@jodhasbyrekha.com or +91 94608 59643.

5. Exchanges

5.1 We offer exchanges for eligible products if the requested replacement is available. 5.2 The exchange process follows the same steps as the return process.

6. Damaged or Defective Products

6.1 If you receive a damaged or defective product, please notify us within 48 hours of delivery.

6.2 we will replace the item in (no. Of days) 6-7 days or issue a full refund

7. Cancellation Policy

7.1 Orders can be canceled within 24 hours of placement for a full refund. 7.2 Orders cannot be canceled once they have been shipped.

8. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us:

Email: contact@jodhasbyrekha.com
Phone: +91 94608 59643